Everything you need to know about working with Tiny Little Monster
Turnaround Times
Our current turnaround time is approximately 7-10 Business Days plus Shipping for Screen Printing. DTF transfer is 3-5 Business Days. Embroidery is 10-14 business days.
The turnaround time on your order with Tiny Little Monster starts when you’ve paid in full, we have all the information required to complete your order (all artwork, correct tag files, all fonts required for editable tags, all shipping info, etc.) & your mocks have been approved. Delay in receipt of any of this info could result in production delays.
If you have a deadline for your order, it is very important that you let us know when placing your order as a rush fee may be supplied or we may not be able to complete the job in the time requested. If you do not advise us about a due date until after your order has been paid for and pushed through our system, we may not be able to accommodate your request. Any circumstances out of Tiny Little Monsters’s control (i.e.: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turnaround time estimate.
Minimums
Screen Printing is a multi-step process that combines traditional screen processing methods with modern technologies and a few new techniques developed in-house to provide the very best print for each individual project. For this reason, we have order minimums. Below are those minimums per design:
1 color prints – 6 pieces
2 color prints – 12 pieces
3-4 color prints – 24 pieces
5 color prints – 50 pieces
6-7 color prints – 100 pieces
Process Printing – 50 pieces
Orders requested less than the minimum are subject to a less than minimum fee of $20 per color, per side.
Embroidery Minimum – 12 Pieces per design per apparel type.
** Hats and Flats (shirts, blankets, bags, etc.…) are different apparel types.
Approval of Invoice
All work orders require an invoice approval by the customer prior to Tiny Little Monster initiating the project. Upon approval of your invoice, you are agreeing and acknowledging all line items, are correct to your specifications without any needed corrections to include but not exclusively to: styles, coloring, sizing, quantities, pricing, etc. Should corrections be needed, please advise us prior to approving your invoice. Approving an invoice and/or submission of down payment constitutes an agreement between “you” the purchaser and Tiny Little Monster for the work listed on the invoice to be performed and you agree to make full payment. Pricing listed on Quotes and/or Invoices are only valid for a period of one (1) week from the date the Quote and/or Invoice was created and submitted to the customer. You understand and agree that listed prices are subject to change should you fail to approve the Quote and/or Invoice within that one (1) week period.
Payments Due
Tiny Little Monster requires a 100% payment of the total invoice with the exception of a public school or government entity pre-approved purchase order, upon approval of the invoice. Orders will not be initiated until the payment has been made or purchase order has been received. You acknowledge and agree that once an order has been placed and the payment has been made, we begin working on your order, and incur costs related to your order; and therefore, is non-refundable.
Customer Supplied Artwork
Customer supplied artwork should be a Vector File or minimum 300 dpi Raster File, ideally sized at desired print size or larger. Preferred file types are .ai, .psd, .tif. eps, or .pdf (with layers intact, all fonts outlined, and images embedded.) Other file types may also be accepted, such as .jpg or .png.
If the customer supplied artwork does not meet these guidelines, it is not considered “print ready,” Tiny Little Monster can recreate the customer supplied artwork to meet standards for quality printing. Doing so may require a design fee depending on the complexity of design and time it takes to complete. We cannot guarantee an exact copy of the customer supplied artwork/ideas. This is especially true regarding fonts or text facings, images supplied in low quality resolution or file types not listed above, but will get close as possible.
Please note, properly processed artwork required for screen printing is significantly different than typical computer drawn/generated graphics and therefore, not all graphics are amenable. We will discuss any artwork issues with you should they arise.
Design Time
As a courtesy to our customers, and to ensure the highest quality printing, Tiny Little Monster charges a minimal artwork fee for our professional graphic design. Graphic design/artwork prices range from $40 – $100, depending on complexity/and or quantity of print locations, for the initial graphic design of print ready artwork. Our $40 tier includes one (1) hour worth of work and one (1) revision. The $100 tier includes three (3) hours of work and two (2) revisions. Any additional alterations to the original drawn artwork will include an additional $20 artwork fee for each subsequent alteration/revision. Any substantive or complete re-drawings to the original artwork will incur a new artwork fee at the prices listed above.
Tiny Little Monster will NOT by any means reproduce or print any copyrighted or trademarked images of which we are not licensed to do so. Tiny Little Monster reserves the right to reject any work orders / requests for printing which we deem unacceptable due to artwork limitations.
You Understand and Acknowledge that all artwork, film positives, proofs etc. is the sole property of Tiny Little Monster. Duplication in whole or part is prohibited pursuant to 18 USC 2319. Any payments made by you for the creation of artwork is solely for time and expertise of Tiny Little Monster staff, and NOT for the purchase of digital or other file types, intellectual rights etc. of the artwork. Such requests will be handled on a case by case basis.
Approvals
All work orders require an artwork approval by the customer prior to beginning the printing process, via a digital mock-up. Artwork must be checked for, but not limited to: spelling, color, placement of the art and accuracy of artwork by the customer. Please note, it is very important to check all details of the mockup. However, as it is a computer-generated image, the sizing/placement of the image on the digital mock up is to be used only as a general visual representation, not as an exact rendering. The customer assumes
all responsibility for the accuracy of the approved artwork. Tiny Little Monster will not accept responsibility for corrections not implemented and/or requested once the customer approves the artwork. A production date will be set for seven (7) to ten (10) business days after the digital mock-up is approved. Any delays in the approval process, or any modifications requested after customer approval will result in production delays and could require additional expenses.
Out of Stock Items
Tiny Little Monster is not responsible for items that are out of stock. While we check items we know to have potential stock issues, all garments are ordered after your order is placed, and we cannot guarantee their availability. If items are out of stock, we will provide you with an alternative comparable item.
Garment Disclaimer
Tiny Little Monster is not responsible for manufacturer defects of garments such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We try our hardest to inspect the garments during the printing process, and should we observe a defect, will replace them at that time if possible; however, we cannot guarantee each garment. We highly recommend ordering extras of each size (just in case). You acknowledge and agree that upon acceptance of your printed garments, you accept full responsibility for them. It is your responsibility as the customer to check over garments as you receive them.
We allow an industry standard 48-hour window from the time you receive the goods to notify us of any issues. Any garments that have been worn and or laundered are automatically void of any quality assurance claims.
Quality Assurance
We check every garment during the printing process, but once in a while a defective garment may be missed. It is your responsibility as the customer to check over garments as you receive them. We allow an industry standard 48-hour window from the time you receive the goods to notify us of any issues with the order. Tiny Little Monster will not be responsible for errors with your order if notified after 48 hours of receipt. While Tiny Little Monster does quality checks on the garments, the final quality assurance check lies in the hands of you, our customer.
Order Cancellation and Restocking Fees
Any order canceled or changed AFTER payment has been made, is subject to a 25% reset and restocking fee. Orders may not be eligible for refund after production has started and garments have been printed or altered from their original state. All garments are ordered per-run and Tiny Little Monster has to cover the costs of restocking these items with the manufacturer as well as shipping them back to the warehouse. If any order has potential to under-go cancellation, please contact us as soon as possible so necessary efforts can be made to avoid additional cancellation costs.
Rush Orders
We understand that some projects are time sensitive; that’s why we offer RUSH production services. All RUSH production is subject to an additional charge per shirt per-day in advance of the standard turn-around time. The customer will be responsible for any additional shipping and/or freight charges associated with getting necessary materials to our facility as well as expedited shipping to the customer’s delivery location. While we aim to be as accurate as possible to ensure your project goes as planned, Tiny Little Monster CAN NOT guarantee circumstances beyond our control (i.e.: weather delays, shipping errors by the supplier, etc.) We will inform the customer promptly in the event that any situation arises that may hinder our ability to meet a specific deadline.
Rush Rates
7-9 business days: $0.50 per shirt
5-6 business days: $1 per shirt
3-4 business days: $2 per shirt
2 business days: $3 per shirt
Next Day Turnaround: $35 per shirt for single sided prints, $45 per shirt for double sided prints
Shipping
Tiny Little Monster cannot be responsible for any shipping delays caused by the shipping company.
Examples: UPS cannot deliver your package on time due to inclement weather. | UPS delivers your package to the wrong address (although provided the correct address) and you do not receive your products on time.
Holidays and Scheduled Closures
We’re all about family here at Tiny Little Monster, and for that reason, we are subject to closure on the following Holidays:
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- December 25-Jan 1
Tiny Little Monster reserves the right to undergo scheduled and unscheduled closures throughout the year (sometimes we’re out of town for conventions or events in-town or we just need a day off!) Any closures will be posted on Tiny Little Monsters social media account
Spoilage Rates
Tiny Little Monster reserves a 5% spoilage rate on all runs. Spoilage under 5% WILL NOT be subject to reprint but WILL be removed from the final invoice total and refunded accordingly. If exact counts are required, we encourage ordering additional garments to ensure your minimums are met. Please inquire with any questions regarding spoilage and garment replacement.
Pricing
Many uncontrollable factors contribute to market pricing on garments and production materials. For this reason, Tiny Little Monster reserves the right to change or modify pricing. We will inform you of any recent changes prior to confirming an order estimate.
Changes to Policies
Tiny Little Monster maintains the right to make changes and/or alterations to the above policies at any time.
Customer Satisfaction
At Tiny Little Monster we do our absolute best to make sure not only your prints and apparel exceed expectations but our customer service and personal touch yield a positive, welcoming experience to make you feel at ease and ensure clear lines of communication now and moving forward. We ask that you respond within 48 hours of receiving garments with any questions or concerns. Tiny Little Monster will not be responsible for any loss of revenue or customers stemming from defective prints or garments. We do our best to ensure accuracy with every run, but we ask that you inspect each item for accuracy and inform us of any concerns or issues. We will do everything within reason to ensure your project meets the goals you’ve set. Feel free to contact us with any questions, inquiries, or concerns at any point before, during, or after a production run.
